For the purpose of this policy ‘Absolute Harp’ shall be interpreted as references to ‘we’, ‘our’ or ‘us’. Website users, service enquirers and clients shall be interpreted as references to ‘users’, ‘you’, or ‘your’.
Personal data implies any information that can be used to identify a living individual.
Date completed/updated: 29th August 2021
Our contact details
Contact Name: Absolute Harp
Personal information we collect
We collect and process the following information:
• Information you enter on our website or provide us through our website’s contact page, contact form, or via email, or via a messenger system such as Facebook messenger, Instagram direct message. This covers provided personal identifiable information (including name, contact details, enquiry details) and provided payment details.
• Information that you have provided within a commission booking and contract form for one of our services, including personal identifiable information (name, contact details, commission details) and provided payment details.
• Information relating to the device and web browser that you use to access and use our website (including the Internet protocol (IP) address; computer and connection information; cookie identifiers; and online identifiers (username, account handles)).
Only necessary personal data will be collected.
How we collect the information and why we have it
The personal information we collect and process is provided to us directly by you for one of the following reasons and via one of the methods:
You have made an enquiry to us. This may be through our website contact form, contacting us by telephone, or via email, or via a messenger system such as Facebook messenger, Instagram direct message.
You have booked a service/commission. This may be through our website contact form, contacting us by telephone, or via email, or via a messenger system such as Facebook messenger, Instagram direct message.
You have completed a digital or physical commission booking form and contract.
You have purchased a product/service. This may be through our online shop, or by telephone, or via email, or via a messenger system such as Facebook messenger, Instagram direct message.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent (you have given clear consent for us to process your personal data for a specific purpose. You are able to remove your consent at any time. You can do this by contacting Absolute Harp – Email: firstname.lastname@example.org.
We have a contractual obligation (the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract).
We have a legal obligation (the processing is necessary for us to comply with the law).
What we do with the information we have
We will process personal information lawfully, fairly and transparently.
We use the information that you have given us in order to carry out our obligation in relation to a commission or service.
We will keep personal information confidential and will not disclose to any third parties or share, make use of material or information communicated for the purposes of the commission/service, save as may be reasonably necessary to enable us to carry out our obligation in relation to the commission or service (for example confirming client name when communicating to a commission venue).
When you access our website for the first time, we ask your consent to store cookies on your browser/device, via a cookie banner. At this time, you can manage individual cookie preferences by clicking the Settings option.
How we store your information
In relation to music services, Meredith McCracken is the person that manages, stores and processes personal data as Absolute Harp. When you booked a music service you were asked to complete a Musicians’ Union contract. The information collected is only stored in its original paper or digital form. Contract documents (original paper or digital form) are stored either in a physical file, computer, external hard drive/s in a locked location at Meredith McCracken’s residence. This information is only accessed by Meredith McCracken.
Information is not stored longer than necessary for the purpose of its use.
In relation to our website visitors' personal information, our website is hosted on the Wix.com platform. Wix.com provides the online platform that allows service enquiries. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Wix can store site-visitors' data in a number of locations, including data centers located in the United States of America, Ireland, South Korea, Taiwan and Israel. Wix may use other jurisdictions as necessary for the proper delivery of their services and/or as may be required by law. The processing of the User Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection (transfer on the basis of an adequacy decision).
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact Absolute Harp (email: email@example.com) if you wish to make a request